Description
Who made my food? – Your food was made by Jake and his team of chefs, working under Jacob Kenedy
Was all the food made in Italy? – No, your food was prepared in the kitchen of Bocca Di Lupo, Soho (London). The ingredients used were produce from regional markets in Italy, or best of British.
Who chose the wine? – Your wines are from a carefully curated wine list, which is managed by Jacob Kenedy and sommeliers Phill Morgan and Michael Perucci.
What is your return policy? – We cannot accept returns of food. Please email contact Big Night via live chat if you have any problems.
Where’s my stuff? – If you’re in inner London, your order will be with you between 1pm & 7pm on the day of dispatch. Outside inner London, your order is sent overnight with Parcel Force, and they will deliver on your chosen day. If you have a problem please email use the live chat to speak to Big Night.
Why didn’t the recipe work? – We are very very small and learning what we do. Every recipe is tested and written by Jacob Kenedy – if it didn’t work either he made a mistake writing the recipe, or you did in following it. In any event contact us if this happens and we’ll endeavour to make it right.
How do I store my food? – Store it in its original packaging. Dried pasta can be stored at room temperature, everything else should be kept in the fridge until you are ready to use it.
How long can I store my food? – All recipes are dispatched to be consumed on the received day and the day after, please keep it at the appropriate temperature (see above).
How long can I store my wine? – All our wines are dispatched mature enough to drink (and be delicious). Some whites and some reds also have ageing potential.
What about our packaging? – We have worked hard to make our packaging as friendly and sustainable as possible. 95% of it is recyclable or compostable. Our outer box is recycled (and recyclable) cardboard, our insulation material is made of wool, and so is compostable, or re-usable. The pouches which we send our food in look like plastic, but they’re an eco plastic material which is also compostable. Even the tape we use to seal our boxes is paper, not plastic.
How come the food and wine is so good? – We source and cook with a great deal of love and passion. We don’t always get it right – but we really really enjoy ourselves when we do.
How do we handle allergies? – Whilst we have strict food safety measures & procedures in place, and take great care when preparing orders for our customers, we are, as a small business, unable to guarantee that there will be no traces of an allergen in your order. Any request to change a recipe to avoid an allergen that would cause severe reaction or illness will be declined in order to eliminate any risk.
Can I cancel my order? – If you need to cancel your order you must let us know 3 working days prior to your delivery date (excludes Saturday & Sunday). Any cancellations made prior to 3 working days will receive a full refund.
Where do you deliver to? – We deliver nationwide apart from places where next day delivery cannot be guaranteed. This is because our delicious food is fresh and must be kept at a refrigerated temperature throughout its journey to your doorstep. Our eco-friendly thermal packaging will keep it at the correct temperature for 24 hours, getting it to you nice and chilled. This is every area in red on the map below (Zone One), Mainland UK excluding some of the Scottish Highlands.
I’m having trouble ordering! – We will sometimes restrict items to certain areas or certain dates, and not all of the items on our site are available for delivery everywhere. We try to make it clear when we do this, but if you’re trying to order and receive an error message at the checkout, please get in touch and we can help, or at least explain.
